Do’s and Don’t’s For Tutors While Interacting With Customers

Ever since our education system has gone online, the learning environment has transformed to a great extent. With the advent of online learning, there is no need for your children to attend classes physically when virtual learning is the “new normal”. PiggyRide has emerged as the leading and the finest online learning platform in India. Therefore, to make online learning fun, there are certain do’s and don’t’s that a tutor needs to follow.

Related Article: 7 Important Tips For Teachers Taking Online Classes

With our interactive learning platform, let your kids immerse themselves in the fascinating world of online learning and education. PiggyRide has always focused on inspiring kids by offering them free activity tutorials to help them learn at their own pace.

PiggyRide is a phenomenal platform for tutors too! With more than 3,000 tutors, we are continuously trying our best to include more tutors and instructors on our platform. The teachers come with exceptional work experience. If you are planning to join our creative platform we bring you a guide of some important do’s and don’t’s that you are supposed to follow after teaming up with us. 

1. Do’s

Once you have collaborated with our platform, there are certain important rules that you need to follow.

i) As a tutor, you can initiate a video conference with the customer as per their availability and feasibility.

ii) Make sure that you take their prior consent before starting the call. Don’t go against their consent.

iii) All the financial transactions need to be carried out through the official PiggyRide platform.

iv) There is no need to involve any third parties in between all of this.

v) In case of any doubts or queries, you can ask the customer to directly drop an email at: care@piggyride.com.

2. Don’t’s

When interacting with the customers, there are certain things that you need to consider and ensure that as a responsible tutor these mistakes are not committed.

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i) As a responsible tutor, make sure that you don’t leak out any personal information about yourself.

ii) Similarly, you should not ask the customers to share their personal information. You need to respect the privacy of your clients.

iii) Make sure that the tone of your voice and the language you use should be extremely professional.

iv) PiggyRide does not promote the use of bad language.

v) You cannot over-spam our valuable customers with repeated phone calls and text messages.

vi) Make sure that no external payments or financial transactions are carried out or executed.

These are some of the important do’s and don’ts that all the tutors need to follow. At PiggyRide, we value our customers and their privacy is of utmost importance to us. Therefore, we will follow all the necessary protocols to ensure that everything happens smoothly and effortlessly.

Let’s join hands together and make the online learning experience memorable for both the students and the tutor.